This notice has been posted on all of SM artists’ home pages, and the announcement highlights can be found translated here.

How to file a Report:

SM to continue to protect their artistes from malicious comments, defamation and harassment (including sns) via legal action.

Fans can help as follows:

• Email: protect@smtown.com
• Email Subject: [artiste name]제보주요내용기재
• Include
  1. Date of post
  2. URL
  3. name/ID of poster
  4. IP address
  5. Content of post

It’s best to include screencaps of the comment/post with the details stated above (URL, IP etc) via a PC screen that can be verified in one go rather than on a mobile screen. Any related pictures can be sent together in a file.

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Credits:

TVXQ! Official Website,
Procedure Translation by @snxy,
Posted Shared by TVXQ! Express